Accounts & Payments
Questions about payments and updating your account
- Why was my card declined?
- My card failed zip code validation, what can I do?
- My card was declined but the money was still withdrawn from my bank account, what should I do?
- How long does it take for my refund to show on my bank account?
- I received a refund but I still don’t see it on my bank account, what should I do?
- What is Zip (formerly QuadPay) and how do I use it?
- I received a gift card, how do I use it?
- Should I file a dispute with my bank or PayPal if I’m unhappy with my order or don’t recognize the purchase?
- Why is an order I placed not showing up on my account?
- How do I update my billing and shipping address?
- How do I update my payment method?
- How do I add my social media handles to my account?
- How do I change the email address linked to my account?
- How do I update my subscription's payment method?
- Why is my subscription on hold?
- How do I reset my password?